Three weeks ago I arrived home from work, picked up my post and saw one of those red and white postcards that told me that the Postman had left a parcel. It was a week after the clocks had changed so it was dark, and I couldn’t see or feel a parcel in the place that the postman said he’d left it, so I had to wait until the next morning when it was light.
I still couldn’t see anything. I hunted everywhere and moved everything in case it had fallen down, but I couldn’t find a parcel.
I phoned the number on the card and explained, and asked the postman to knock on the door as he went by on his rounds and show me where he’d put it. He arrived, he searched, but he couldn’t find it either. It wasn’t anywhere to be seen.
So where does that leave me? Knowing that a parcel has been sent to me, but not knowing what it is or who it was sent by. There was no information on the card, such as a tracking number or the name of sender.
The parcel had been sent by Recorded Delivery. That means that the sender paid extra to make sure that the parcel was put into my hands and a signature obtained. But that didn’t happen. So I’ve lost a parcel and the sender has paid for something they didn’t get. But they’ll never know. They’ll believe that they would have received the service that they paid for and I would have received the parcel.
The man at the Post Office says that I can claim compensation, but how can I do that when I don’t know what it was? I can’t find out, because they don’t seem to be able to tell me who it’s from. The whole thing is very unsatisfactory.
I had been waiting for an item from eBay which was late, so I thought that’s what it must be, but then that parcel arrived, so it wasn’t that. I’m not expecting anything else. It could be a birthday present that a friend had sent early, but no-one has contacted me to ask if I received their parcel.
It’s very frustrating and quite upsetting. Someone has sent me something and I haven’t got it. What happened to it? The man at the Post Office said that someone must have seen where the Postman left it and taken it. That’s awful.
So why did the Postman leave it outside the house when it should have had a signature? I expect he thought he was being helpful, but he isn’t being helpful now when he can’t tell me who my parcel was from so that I can find out what it was and how much I should claim.
So if you’re reading this and you sent me a parcel or packet by recorded delivery three weeks ago, please would you get in touch and let me know?